Privacy Policy

Last updated: February 23, 2026

Plain-language summary: We collect information you provide at checkout, information generated when you browse our store, and information from tools that help us process orders and measure site performance. We use this information to run our store, fulfill and support orders, prevent fraud, improve the site, and send marketing only when you opt in. We share information with service providers that help us operate the store. To ask a privacy question or submit a rights request, email LoxCandleCo@gmail.com.

Business identity and contact

LoxLivin is operated by Loxahatchee Candles, LLC.

Email: LoxCandleCo@gmail.com
Service address: Loxahatchee, Florida, United States
Customer support response time: 1-2 business days

Information we collect

Depending on how you use the site, we may collect the following categories of personal information:

• Identifiers, such as name, email address, and phone number.
• Shipping and billing address details.
• Payment details processed by our payment providers, including tokenized payment references and card last four digits. We do not store full payment card numbers on our systems.
• Order history, including products purchased, order totals, and fulfillment status.
• Device and usage data, such as IP address, browser or user agent, pages viewed, referring URLs, and timestamps.
• Cookie and analytics identifiers.
• Customer support communications and messages you send us.
• User-generated content, including reviews, ratings, or submitted media.

Lawful bases for processing

Where applicable, we process personal information based on the following legal bases:

• Performance of a contract to process orders, payments, shipping, and customer support.
• Legitimate interests for fraud prevention, security monitoring, analytics, and service improvement.
• Consent for marketing emails, SMS marketing, and non-essential cookies or similar tracking technologies.
• Legal obligations for tax, accounting, and compliance recordkeeping.

How we use information

We use personal information to fulfill orders, send order and shipping updates, provide customer service, detect and prevent fraud, send marketing when you have opted in, improve site performance and merchandising, and comply with legal obligations.

How we share information

We share information only as needed with trusted service providers and legal recipients, including payment processors, our ecommerce platform provider, shipping carriers, email and SMS providers, analytics providers, hosting and CDN providers, review and user-content tools, fraud prevention providers, and professional advisors such as legal and accounting firms.

We do not sell personal information for money. We may share certain identifiers with advertising or analytics partners for measurement and targeted advertising where allowed by law and your preferences.

Targeted advertising and cookies

Our site uses cookies, pixels, and similar technologies for core site functionality, analytics, fraud prevention, and advertising measurement. Depending on your settings, these tools may share identifiers (including hashed identifiers) with advertising and analytics partners.

You can manage cookie preferences through browser settings and available consent tools on our site. You can also visit browser help pages to control or delete cookies.

Email and SMS marketing

We send marketing messages only when you opt in. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email, and from SMS by replying STOP where supported. Transactional messages related to orders are separate and may still be sent.

Data retention

We retain personal information only as long as needed for business and legal purposes. Typical retention periods include order and tax records for up to 7 years, support tickets for up to 2 years, and marketing records until you unsubscribe or request deletion unless a longer period is required by law.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure.

Children

Our site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Your privacy rights

Depending on your location, including certain U.S. states such as California, you may have rights to request access, correction, deletion, and information about our sharing practices, and to opt out of certain targeted advertising or sharing activities.

To submit a request, email LoxCandleCo@gmail.com with the subject line Privacy Request and include enough information for us to verify your identity and order relationship. We may request additional information to verify your request before processing.

If you are authorized to act on behalf of another person, include proof of authorization.

International visitors

We are based in the United States. If you visit from outside the U.S., your information may be processed in the U.S. and other countries where our service providers operate, which may have different data protection rules.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the Last updated date above.

Contact

Questions or requests: LoxCandleCo@gmail.com
Service address: Loxahatchee, Florida, United States
Typical response time: 1-2 business days