Refund policy

Loxahatchee Candle Co Refund Policy

-----

Returns
Buyers are responsible for all shipping costs to return a product. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not offer refunds for extended shipping delays.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at LoxCandleCo@gmail.com

 

-----