Shipping Policy

Last updated: February 23, 2026

Key shipping promises:
Processing time: 1-3 business days.
Shipping time after dispatch (U.S.): typically 2-7 business days.
Tracking is emailed when your label is created and may take 24-48 hours to update.
Free U.S. shipping on orders over $99 (before taxes and after discounts).
Shipping rates for other orders are shown at checkout.

Order handling and dispatch

Orders are generally processed within 1-3 business days (Monday-Friday, excluding holidays). Orders placed after the daily carrier cutoff may ship the next business day.

Transit times after dispatch

Once shipped, most U.S. orders arrive in about 2-7 business days. Delivery times are estimates and can vary by destination, weather, and carrier conditions.

Carriers and tracking

We ship with major carriers such as USPS, UPS, and FedEx based on destination, package size, and service availability. Tracking details are sent by email (and SMS if available and opted in) when the shipping label is created.

Shipping rates and free shipping

Shipping rates are calculated at checkout unless a flat-rate promotion applies. Free shipping is available on qualifying U.S. orders over $99.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address. Address changes can only be made before fulfillment. Packages returned due to incomplete or incorrect addresses may require additional postage before reshipment.

PO Boxes and APO/FPO

PO Box and APO/FPO delivery may be available depending on carrier and product restrictions. If a selected service cannot deliver to the provided address type, we will contact you with options.

International shipping

At this time, we do not offer international shipping through the storefront checkout.

Shipping restriction notice

We currently do not ship to California. Orders with California shipping addresses may be cancelled and refunded.

Lost or delayed packages

A package may be treated as lost when there is no carrier movement for 10 business days after carrier acceptance, or when the carrier confirms loss. Please contact us with your order number and shipping address confirmation so we can investigate. When appropriate, we may offer a replacement or refund at our discretion.

Damaged in transit

If your order arrives damaged, email LoxCandleCo@gmail.com within 48 hours of delivery with your order number and clear photos of the outer box, label, packing materials, and damaged item. If approved, we will provide a replacement or refund.

Split shipments

Some orders may ship in multiple packages when items are packed separately or become available at different times. You will receive tracking for each shipment.

Holiday and peak-season delays

Carrier networks may experience delays during holidays, weather events, and peak shopping periods. We appreciate your patience when transit times extend beyond normal estimates.

Warm-weather candle note

During hot weather, wax products may soften or shift in transit. This is typically cosmetic and not a product defect. If this occurs, allow the product to return to room temperature on a level surface before use. If there is severe heat damage, contact us for support.

Contact

Email: LoxCandleCo@gmail.com
Service address: Loxahatchee, Florida, United States
Typical response time: 1-2 business days